Booking conditions
These booking conditions form the contract between you and Kuyi Travel Limited (“Kuyi Travel”, “we”, “us”), a company registered in Hong Kong (company number 3556281, business registration number 78114980), with its registered office at Room B3, 19/F, Tung Lee Commercial Building, 91-97 Soi Hang Street, Sheung Wan, Hong Kong. Please read them before you pay a deposit. By ticking the box at checkout you confirm that you have read and accept them on behalf of everyone in your booking.
What we sell
Kuyi Travel designs and sells private tours in Vietnam and neighbouring countries. Each tour page lists the route, the number of days, what is included and what is not, and the price per person. Tours are run on the ground in Vietnam by our team in Vietnam. Prices are in Hong Kong dollars (HK$). Your bank may convert the amount into your own currency when you pay.
How booking works
You book a tour by choosing a departure date and the number of travellers, and paying a deposit of 20% of the trip price online by card. Your card statement will show Kuyi Travel.
A booking is confirmed when we send you a written confirmation by email, normally within one working day. If we cannot confirm your dates, we will offer other dates or refund your deposit in full.
The remaining balance is due 30 days before your first day of travel. We send you an invoice with a secure payment link or bank transfer details. If the balance is not paid by the due date, we may treat the booking as cancelled by you and the cancellation charges below apply.
Your deposit
The deposit secures your dates and pays for the work of planning your trip and holding hotels, guides, boats and vehicles for you. Once your booking is confirmed, the deposit is non-refundable, except in the situations described in our cancellation and refund policy: if we cancel your tour, if we cannot confirm your dates, or if you cancel within 48 hours of booking and your departure is more than 30 days away. You confirm that you understand this by ticking a box at checkout, and your confirmation email repeats it.
Changes
You can change your departure date once free of charge if you ask us more than 30 days before departure, subject to availability. Other changes, such as adding a day or upgrading a hotel, are quoted before we make them. If we need to make a significant change to your tour before departure, we will tell you as soon as possible and you may accept the change, choose another tour, or cancel with a full refund of everything you have paid.
Prices
The price shown when you book is the price you pay. We will not add surcharges after your booking is confirmed, except where taxes or government fees change by law, and we will tell you before any such change.
Your responsibilities
You are responsible for holding a valid passport, the correct visa for every country on your route, and any vaccinations required. We strongly recommend travel insurance that covers cancellation, medical treatment and repatriation. Please tell us before you book about any medical condition, disability or dietary need that may affect your trip.
Our responsibilities
We will provide the services described in your confirmation with reasonable skill and care. We are not responsible for events beyond our control, including natural disasters, severe weather, epidemics, government action, strikes or flight changes by airlines. If such an event stops a tour from running, we will offer another date or a refund of the amounts we can recover from suppliers.
Complaints
If something is not right during your trip, please tell your guide or call us on +84 972 635 650 straight away so we can put it right. If you are still unhappy, write to [email protected] within 30 days of the end of your tour and we will reply within 14 days.
Law
These conditions are governed by the laws of the Hong Kong Special Administrative Region. Nothing in them affects the rights you have under the consumer laws of the country where you live.
