Cancellation and refund policy
We plan every trip around real hotel rooms, guides, drivers and boats that we hold for you. This policy explains what happens to your money if plans change. It is part of our booking conditions.
The deposit
When you book online you pay a deposit of 10% of the trip price. Once we have confirmed your booking, the deposit is non-refundable if you cancel, with these exceptions:
- Change of mind within 48 hours. If you cancel within 48 hours of paying and your departure is more than 30 days away, we refund the deposit in full.
- We cannot confirm your dates. If we cannot confirm your booking, we refund the deposit in full.
- We cancel. If we cancel your tour for any reason, we refund everything you have paid, in full.
If you cancel after paying the balance
Cancellation charges are a percentage of the total trip price, and include the deposit:
- More than 30 days before departure: the deposit only.
- 30 to 15 days before departure: 25% of the trip price.
- 14 to 7 days before departure: 50% of the trip price.
- Less than 7 days before departure, or if you do not arrive: 100% of the trip price.
Please tell us in writing at [email protected]. The date we receive your message is the date of cancellation.
Moving your dates instead
If you ask more than 30 days before departure, you can move your trip to new dates once at no charge, and your deposit moves with it.
How refunds are paid
Refunds go back to the card you paid with, within 10 working days of the cancellation. Your bank may take a few more days to show the money.
Travel insurance
We strongly recommend travel insurance that covers cancellation, so that you can recover non-refundable costs if illness or other emergencies stop you from travelling.
