Plan a trip

Cancellation and refund policy

We plan every trip around real hotel rooms, guides, drivers and boats that we hold for you. This policy explains what you pay, when, and what happens to your money if plans change. It is part of our booking conditions.

In short

  • Deposit: 20% of the trip price, paid online by card when you book.
  • Non-refundable once confirmed: after we confirm your booking by email, the deposit is not refunded if you cancel, except in the cases below.
  • Balance: the remaining amount is due 30 days before your first day of travel. We send you an invoice for it.

When the deposit is refunded in full

  • Change of mind within 48 hours. You cancel within 48 hours of paying, and your departure is more than 30 days away.
  • We cannot confirm your dates. We are unable to confirm your booking.
  • We cancel. We cancel your tour for any reason. In that case we refund everything you have paid.

If you cancel before paying the balance

You lose the deposit and owe nothing more.

If you cancel after paying the balance

Cancellation charges are a percentage of the total trip price and include the deposit:

  • 30 to 15 days before departure: 25% of the trip price.
  • 14 to 7 days before departure: 50% of the trip price.
  • Less than 7 days before departure, or if you do not arrive: 100% of the trip price.

Please tell us in writing at [email protected]. The date we receive your message is the date of cancellation.

Moving your dates instead

If you ask more than 30 days before departure, you can move your trip to new dates once at no charge, and your deposit moves with it.

How you agree to this policy

The deposit terms are shown on every tour page next to the booking button. At checkout you tick a box to confirm that you understand the deposit is non-refundable once your booking is confirmed, and your order confirmation email repeats the amounts paid, the balance and its due date, with a link to this page.

How refunds are paid

Refunds go back to the card you paid with, within 10 working days of the cancellation. Your bank may take a few more days to show the money.

If something is not right

If you have a question about a charge, or think we have not followed this policy, write to [email protected] or call +84 972 635 650. We reply within two working days and will put it right if we have made a mistake.

Travel insurance

We strongly recommend travel insurance that covers cancellation, so that you can recover non-refundable costs if illness or other emergencies stop you from travelling.